The UPS Store in 733 North King St, Ste #400

Customer Reviews about The UPS Store:

• ★ ★ ★ ★ ★
  New owners! We just moved here and I was scared to go to this store after reading the previous reviews. I am happy to report that there is a brand new owner. The lady behind the desk was very nice, she went the extra mile for me and the customer service was wonderful. I'm so sorry that all of the previous posters had such negative experiences. It looks like your voices were heard and now there is new ownership of the UPS store, so it's safe to go back! :)
  By Chelle Randall, January 07, 2017
• ★ ★ ★ ★ ★
  New owner! Extremely friendly! Great customer service from all staff and military discount for UPS! I HIGHLY recommend this store!
  By Danielle Woodstock, October 19, 2016
• ★ ☆ ☆ ☆ ☆
  Twice now I have used the UPS online store for copies and quick prints. Twice now, the store where I chose to pick up my orders (I used two different stores) have messed up my order and refused to fix it. They will not refund my money, they will not deliver me new merchandise, they will not trust that the order is incorrect unless I bring it in and spend double the trips back to the store to fix their error. They will do nothing but give me 10% off my next order. I will not be ordering again. It is clear to me that the quality and professionalism of this company is compromised. It is also clear to me that it does not matter which location I go to, errors are going to be made and there will be no attempt to fix the errors. In one instance one side of the brochure was printed upside down. Clearly, anyone who looked at it would realize that this was not what the person ordering would want. But no one made a proof, no one even looked at the order, just pushed print and handed it to me. In the second instance only half of my order was printed on photo quality paper, the rest of the order was printed on plain white computer paper. Another clear error. Clearly, the copier ran out of paper and the next person came along and noticing it was out of paper, added plain white computer paper without checking or looking at the order. These are both simple mistakes to make, the thing that is upsetting to me is that in both instances a total disregard was made for me as the customer. It was my job to bring the print job back to them to verify it was done incorrectly. It was my job to make sure they printed it correctly. It was my job to come again to the store and pick up a corrected order. In both instances, I did not have time to do these things, so I had to eat the cost and live with faulty or incomplete orders. I will never use your service again, so please don't offer me your standard 10% off offer. It is useless when 100% of the time your employees are going to mess up my order.
  By Pinecone Productions, October 17, 2016

Photo gallery of The UPS Store

About The UPS Store in Layton